SFIA Service Levels
When people take out an Investment, Pension or Life Insurance policy they sometimes assume it is the end of the process.
We at SFIA believe it is only the beginning!
We understand that our clients take future financial plans seriously which is why we provide an ongoing service designed to suit the needs and financial aims. Our adviser will discuss the points made here and explain how it will benefit you.
Our Advice Process
- Analysis of needs (normally an initial meeting);
- Research to shortlist the most suitable advice, products and services from the whole market place
- Production of a recommendation;
- Further consultation and decision making;
- Completion of paper work and necessary administration;
- Ensuring paperwork is administered correctly by third party (e.g. insurance company);
- Written confirmation of your actions and advising you of progress;
- Auditing and storage of your file
- Review of your situation and the continuing suitability of our advice
We offer 2 levels of advice and 3 service levels:
Limited Advice
This is only suitable for clients who need advice in a particular area or corporate clients who want specific advice on employer sponsored arrangements. Limited Advice could adversely affect other financial areas as it may not take into account all your current circumstances; this is why, in most cases, we would recommend the Full Advice process.
Full Advice
This service is one where we take account of your financial position and attitudes, your aspirations and goals for the future. After an initial discussion a comprehensive fact-find is completed and then followed up with a report and finally a full suitability document where we detail our recommendations.
Our 3 service levels:
Primary Financial Care
Designed to provide a basic structure and used by clients whose overall financial situation is not too complicated, e.g. a mortgage together with life insurance to protect it. The benefits of this ongoing review will help to keep products suitable and competitive.
Secondary Financial Care
Most clients select this category. We will have advised on school fees and/or recommended a combination of investment, insurance and tax planning solutions.
Annual updates and reviews ensure that plans take account of e.g. changes in life and the rate of school fees increase each year or changes in fiscal policy.
Whilst providing a similar structure to the Primary Financial Care there is added certainty.
Comprehensive Financial Care
Our top service level does exactly that by providing "Comprehensive" financial care, designed to cater for clients that want full and frequent reviews.
This service is particularly suited for large or sophisticated portfolios and/or complex tax planning requirements.
SFIA Client Services
As our recommendations are mainly designed to run for a number of years, as many as 40 in some cases, it's very important to factor in ongoing reviews to ensure they achieve their purpose, by dealing with any changes in personal circumstances, legislation, taxation or the nature of investments and policies in a timely fashion.
Service you can rely on from SFIA - Financial care to suit all your needs
Before deciding which service level is most appropriate for you please take the time to read the table below:
| |
Primary |
Secondary |
Comprehensive |
| Annual written report |
• |
• |
• |
| Monthly Market Review |
|
|
• |
| Up to 4 meetings annually |
|
|
• |
| Annual review meeting |
|
• |
|
| Ad hoc reviews |
|
• |
|
| Access to administration support |
• |
• |
• |
| Stock market watch list |
|
|
• |
| Wealth manager access |
|
|
• |
| On-line access to investment portfolio |
|
• |
• |
| Review of financial goals |
|
• |
• |
| Link to telephone based adviser |
• |
• |
• |
| Estate planning |
|
|
• |
| Free will writing service |
|
|
• |
| School fees administration and termly report |
|
|
• |
| School Fees update |
|
• |
• |
| Tax assessment |
|
|
• |
| SFIA Bi Monthly Magazine |
• |
• |
• |
| Monthly Fee |
£7 |
£37 |
£130 |
If you are a new or current customer who hasn't previously discussed this after sales service, please contact us for more information on 0845 458 3690
SFIA Service Levels
When people take out an Investment, Pension or Life Insurance policy they sometimes assume it is the end of the process.
We at SFIA believe it is only the beginning!
We understand that our clients take future financial plans seriously which is why we provide an ongoing service designed to suit the needs and financial aims. Our adviser will discuss the points made here and explain how it will benefit you.
Our Advice Process
- Analysis of needs (normally an initial meeting);
- Research to shortlist the most suitable advice, products and services from the whole market place
- Production of a recommendation;
- Further consultation and decision making;
- Completion of paper work and necessary administration;
- Ensuring paperwork is administered correctly by third party (e.g. insurance company);
- Written confirmation of your actions and advising you of progress;
- Auditing and storage of your file
- Review of your situation and the continuing suitability of our advice
We offer 2 levels of advice and 3 service levels:
Limited Advice
This is only suitable for clients who need advice in a particular area or corporate clients who want specific advice on employer sponsored arrangements. Limited Advice could adversely affect other financial areas as it may not take into account all your current circumstances; this is why, in most cases, we would recommend the Full Advice process.
Full Advice
This service is one where we take account of your financial position and attitudes, your aspirations and goals for the future. After an initial discussion a comprehensive fact-find is completed and then followed up with a report and finally a full suitability document where we detail our recommendations.
Our 3 service levels:
Primary Financial Care
Designed to provide a basic structure and used by clients whose overall financial situation is not too complicated, e.g. a mortgage together with life insurance to protect it. The benefits of this ongoing review will help to keep products suitable and competitive.
Secondary Financial Care
Most clients select this category. We will have advised on school fees and/or recommended a combination of investment, insurance and tax planning solutions.
Annual updates and reviews ensure that plans take account of e.g. changes in life and the rate of school fees increase each year or changes in fiscal policy.
Whilst providing a similar structure to the Primary Financial Care there is added certainty.
Comprehensive Financial Care
Our top service level does exactly that by providing "Comprehensive" financial care, designed to cater for clients that want full and frequent reviews.
This service is particularly suited for large or sophisticated portfolios and/or complex tax planning requirements.
SFIA Client Services
As our recommendations are mainly designed to run for a number of years, as many as 40 in some cases, it's very important to factor in ongoing reviews to ensure they achieve their purpose, by dealing with any changes in personal circumstances, legislation, taxation or the nature of investments and policies in a timely fashion.
Service you can rely on from SFIA - Financial care to suit all your needs
Before deciding which service level is most appropriate for you please take the time to read the table below:
| |
Primary |
Secondary |
Comprehensive |
| Annual written report |
• |
• |
• |
| Monthly Market Review |
|
|
• |
| Up to 4 meetings annually |
|
|
• |
| Annual review meeting |
|
• |
|
| Ad hoc reviews |
|
• |
|
| Access to administration support |
• |
• |
• |
| Stock market watch list |
|
|
• |
| Wealth manager access |
|
|
• |
| On-line access to investment portfolio |
|
• |
• |
| Review of financial goals |
|
• |
• |
| Link to telephone based adviser |
• |
• |
• |
| Estate planning |
|
|
• |
| Free will writing service |
|
|
• |
| School fees administration and termly report |
|
|
• |
| School Fees update |
|
• |
• |
| Tax assessment |
|
|
• |
| SFIA Bi Monthly Magazine |
• |
• |
• |
| Monthly Fee |
£7 |
£37 |
£130 |
If you are a new or current customer who hasn't previously discussed this after sales service, please contact us for more information on 0845 458 3690